Frequently Asked Questions

Frequently Asked Questions

Yes, our office voice mail will give you the after hours phone number to call to be connected to the manager on call.

Our caregivers are allowed to provide transportation in their personal vehicle or our client’s vehicle under certain conditions. We are glad to discuss this with you if driving is a service you feel you may need.

In addition to being state-certified as a nursing assistant or personal care aide, yearly certification in OSHA standards are required of all our employees. Our aides are also required to attend 12hrs of in-service education a year, in our office.

Some of our in-service topics are:

  • How to Communicate Effectively With Someone Who Has Hearing Loss
  • Fall Prevention
  • Fire Safety
  • Developing Cultural Competence
  • How to Care For Someone On Bedrest
  • Creating Healthy Home Care Conditions: Infection Control
  • Elder Abuse and Neglect
  • Diabetic Care
  • Alzheimer’s Education

It is a simple straight-forward contract, but of course you are always welcome to have a family member or attorney review it before signing.

Yes.

Yes, we accept most long-term care insurance plans.

With a simple phone call (24h in advance)

With a simple phone call to our customer service number. Anyone of our friendly staff can handle your request and make suggestions if needed.

We do it for you! And we bill them directly.

A simple phone call to our office. Our staff can handle your request.

Until service is terminated.

We can staff a case within hours in most cases.

If you do not reach our manager on-call directly via cell phone, a message left on the cell phone will generally be answered within the hour.

There is no cancellation charge.

We make supervisory visits a minimum of every 3 months, more often if needed. We call whenever necessary.

Yes – our staff is trained to help you determine what your service needs are, and how to best meet them.

We have a 2hr. minimum per day and no maximum! We staff 24h and Live-in. We do ask our clients to be flexible when requesting short hours of service.

There is no per week minimum or maximum.

No, never.

Yes, our office number is a 24hour number. If you call after hours or on weekends, you will be connected to the manager-on-call.

All the services we provide, except a per mile charge for mileage if our workers use their vehicle to transport you.

There are no restrictions other than our 2hr. minimum, except with our Independence Plus (A-la-carte) services. Your care plan is tailor-made for you by a Registered Nurse.

We will bill you for the remainder.

A pre-employment urine toxin screen, a Tri-State criminal check, previous employment verification and personal reference verification. All of our aides are bonded and insured, and must be current on all documentation, including State certification.

We replace our workers if one is not able to work because of accident or illness, or requested day off.

No. Only Live-In cases require meals to be provided.

Our caregivers do light housekeeping and laundry.

Yes.

Maintaining privacy and confidentiality is the law. No one has to know you are receiving our services if you don’t want them to.

Not only that, we make in-home supervisory visits. We also send out surveys from time to time so that you may rate us and make suggestions anonymously.

Absolutely! We pride ourselves on short-notice staffing!

We strive for continuity of care. For 7day/week service we generally provide a Mon-Fri. caregiver and a Sat-Sun caregiver.

We gladly coordinate our care with multiple disciplines (MD, social workers, case manager,) as well as family members, POA’s and any important people you designate when the need arises.

Schedule an In-Home Consultation!

Call us at (214) 265-5055 for more information, pricing requests, or to schedule a free in-home consultation.